What does Cancelling a document or payment do?
Cancelling allows you to stop a document or payment from being processed in Corpay One.
You can Cancel a document at any point before it begins processing
You can Cancel a payment up until a certain point, depending on the payment method:
Payment Method | How much time do I have to Cancel? |
ACH | End of day |
Check | End of day |
Wire | End of day |
Virtual Card | Until vendor has cashed the VCC |
FX | Can not be self-cancelled. Contact support@corpayone.com |
Payment Method How much time do I have to Cancel? ACH End of day Check End of day Wire End of day Virtual Card Until vendor has cashed the VCC FX Can not be self-cancelled. Contact support@corpayone.com
How do I Cancel a document or payment?
If the document has not begun processing:
Click the triple dots in the upper righthand side of the document details to expand the micro menu.
Select Cancel bill from the micro menu
Next you’ll be prompted to confirm you want to Cancel the document. Click the CONFIRM button.
Your document is now cancelled. From here, you can RESTORE or ARCHIVE the document if you wish.
If the document has begun processing :
Click the CANCEL PAYMENT button in the upper righthand side of the document details.
Next you’ll be prompted to confirm you want to Cancel the document. Note it can take up to 5-10 business days to refund payment to your payment source. Click the CONFIRM button.
Your bill payment has been Cancelled, and the document status is now Refunding. Once we’ve completed refunding, the bill status will update to Refunded.
What do I do if there is no option to cancel?
If the CANCEL PAYMENT button is not present on a bill, this typically means the credit has been sent to your vendor. You can still contact Customer Support at support@corpayone.com, and our team will attempt to cancel the payment for you.