Documents that you submit to Corpay One must contain certain basic details in order to be analyzed. If a document does not contain these minimum details, it will appear in Bill Pay with the status "canceled" and a message explaining the problem.
Below is a summary of the minimum information for each document type that must be clearly visible on the document when it is submitted to Corpay One.
1. Bills to be paid through Corpay One
The following information must be visible on each bill:
Vendor address (for check payments) or ACH instructions. If these are not present, you must add the vendor's default payment source in order for it to be paid via Corpay One.
2. Receipts for payments already made
The following information must be visible on each receipt:
3. Credit notes
The following information must be visible on each credit note:
If you upload a document using your smartphone camera, it's important that the image is sharp and bright enough for the details to be clearly read.
Check out this guide to learn about the different ways to add documents to your Corpay One account.