Corpay One's payment infrastructure is the best in class in terms of speed of delivery and ensured delivery. Corpay One works to ensure payments are verified, protected against fraud, and aligned with the industry's highest levels of compliance
Which payment methods does Corpay One support?
Virtual Card: Real-time Virtual Credit Cards (VCC) emailed to vendors
ACH: Electronic payments made through the Automated Clearing House network
Check: Physical checks printed and mailed via USPS first-class mail
International Payment: Secure, international wires for cross-border payments
How do I specify which payment method to use for each vendor?
Under each vendor's detail page accessed via the Bill Pay > Vendors page:
Here's a detailed explanation of how to select a vendor's default payment method.
How long does it take Corpay One to deliver the payment to the vendor?
Corpay One’s system allows you to initiate payments immediately or to schedule payments for later dates using the Auto Schedule feature, which can be enabled by navigating to Settings > Advanced > Payments (you may also initiate payment manually by hitting the Pay Now ****button on an unpaid bill).
If Auto-Schedule is enabled, Corpay One will initiate your bill payment up to 10 business days in advance of the due date, depending on the payment method set for that vendor. You may also initiate payment manually by hitting the Pay Now ****button on an unpaid bill. Important details to note about processing times:
If this is one of your FIRST payments in Corpay One, please note that processing times may take an additional few days. This is due to banks' security measures around new connections being established.
Official bank holidays (e.g. Thanksgiving Day, Labor Day, etc.) are excluded from the processing time estimates below.
Processing time after the bill is initiated: 0-1 business days
Summary: Virtual Credit Card (VCC) containing the exact amount owed will be emailed to your vendor. The vendor will process the payment as a credit card payment via their payment processor.*
*Vendor must be able to process credit card payments
Standard ACH Payments
Processing time after the bill is initiated: 2-3 business days
Summary: Funds will appear in the vendor's account via electronic bank transfer.
Cut-off times for Standard ACH service:
Example: Payment submitted Monday morning before 10:30 am PT would arrive Wednesday to the vendor. A payment submitted Monday after 10:30 am PT would arrive Thursday to the vendor
*Total processing time is assumed for business days & does not account for bank holidays or weekends.
Processing time after the bill is initiated: 5-7 business days (Delivery times are dependent upon USPS)
Summary: A check will be mailed to the vendor via USPS Priority mail. The check payment in Corpay One will only show "Paid" once the check has been cashed/deposited.
Summary: This process is similar to an ACH electronic payment, where we also require SWIFT, IBAN, and receiving bank addresses in order to process these payments.
Cost: $25 per payment******
****This time frame may vary depending on the receiving bank and country. Processing requirements vary from country to country, so Corpay One does not have full control of the processing time.
*****The receiving bank may charge a fee for international wires that may be deducted from the full remittance amount.
Can I stop a payment in Corpay One?
For both ACH and Check payments, if the payment has been initiated, please contact us at email@example.com.
For Virtual Card, if the customer has not yet redeemed the VCC amount, we can still cancel and refund the payment.
To cancel a bill that has not been initiated, simply select the triple dots icon in the top right of the document and select delete bill.
Can I void a check that was sent?
Yes! Please reach out to Corpay One's support via chat or email ASAP to make sure the check is voided before it's cashed. Please note that a fee may apply for voiding a check.
For more information, visit our Terms of Service.