Corpay One's payment infrastructure is the best in class and comparable to top third party payments providers (TTPs) in terms of speed of delivery as well as ensured delivery. With Silicon Valley Bank playing under the hood, Corpay One is able to ensure all payments are verified, protected against fraud and aligned with the industry's highest levels of compliance.
Which payment methods does Corpay One support?
DirectPay: Real-time Virtual Credit Cards (VCC) emailed to vendors
ACH: Electronic payments made through the Automated Clearing House network
Check: Physical checks printed and mailed via USPS first class mail
International wire: Secure, international wires for cross-border payments
How do I specify which payment method to use for each vendor?
Under each vendor's detail page accessed via the Bill Pay > Vendors page:
Here's a detailed explanation of how to select a vendor's default payment method.
How long does it take Corpay One to deliver the payment to the vendor?
If Autopay is enabled, Corpay One will initiate your bill payment up to 7 business days in advance of the due date, depending on the settings you've selected in Settings > Advanced > Payments. You may also initiate payment manually by hitting the Pay Now button on an unpaid bill.
Important details to note about processing times:
If this is one of your FIRST payments in Corpay One, please note that processing times may take an additional few days. This is due to banks' security measures around new connections being established.
If you click Pay Now to initiate a bill after 2:00pm PST on a given day, the processing will begin the next business day.
Official bank holidays (Thanksgiving Day, Labor Day, etc.) are excluded from the processing time estimates below.
Processing time after bill is initiated: 0-1 business days
Summary: Virtual Credit Card (VCC) containing the exact amount owed will be emailed to your vendor. The vendor will process the payment as a credit card payment via their payment processor.
Processing time after bill is initiated: 3-5 business days
Summary: Funds will appear in the vendor's account via electronic bank transfer.
Processing time after bill is initiated: 5-7 business days
Summary: A check will be mailed to the vendor via USPS Priority mail. The check payment in Corpay One will only show "Paid" once the check has been cashed / deposited.
Processing time after bill is initiated: 5-8 business days*
Summary: This processes similar to an ACH electronic payment, we just also require SWIFT, IBAN and receiving bank address in order to process these payments.
Cost: $9.50 per payment**
*This time frame may vary depending on the receiving bank and country. Processing requirements vary from country to country, so Corpay One does not have full control of the processing time.
**The receiving bank may charge a fee for international wires that may be deducted from the full remittance amount.
Can I stop a payment in Corpay One?
For both ACH and Check payments, if the payment was initiated less than an hour ago, you can cancel it from the Corpay One web app. If it's been more than an hour since the payment was initiated, please contact us at email@example.com.
For Direct Pay, if the customer has not yet redeemed the VCC amount, we can still cancel and refund the payment.
Can I void a check that was sent?
Yes! Please reach out to Corpay One's support via chat or email ASAP to make sure the check is voided before it's cashed. Please note that a fee may apply for voiding a check.